常见问题
I am a beginner. Can I use Tomplay?
Yes, Tomplay is suitable for all musicians of all levels. Many of the scores in our catalogue are for beginner-level musicians.
Simply select “beginner” in the “difficulty” filter.
How Does Tomplay's Free Trial Work?
Can I try Tomplay Premium before subscribing to an annual plan?
Yes, the 14-day free trial is exclusively available when you subscribe to an annual plan of Tomplay Premium. During this trial, you'll have full access to our extensive library of interactive sheet music with backing tracks for all instruments, across various musical genres and levels. You can enjoy all these features online. The trial is completely hassle-free, and you can cancel at any time during the period without being charged.
What happens if I cancel during the free trial?
If you cancel your subscription during the free trial, you won't be charged. You can continue to enjoy the full benefits of Tomplay Premium until the trial period ends. Please note, the free trial is available only once per customer.
What if I cancel after the free trial?
If you cancel your subscription after the free trial ends, you'll maintain access to all your downloaded scores until the end of the current billing period. If you decide to resubscribe later, you will regain access to all your scores and any folders you previously created.
Why should I go for the free trial?
The free trial is the best way to understand how Tomplay works. You will have unlimited access to our whole catalogue free of charge for 14 days (all instruments except music theory, which subscribers can access with a 50% discount).
During the free trial period, you can download and play as many interactive scores as you wish, and you can decide whether Tomplay is the right tool for you. If you choose to get a subscription following the free trial, you will be charged €119.99/year, but only after the 14-day trial period.
You can cancel your free trial at any time during the 14 days and you won't be charged.
Can I cancel at anytime?
Yes, you can cancel your subscription at any time during the free trial and you will not be charged.
You can also cancel your subscription after the free trial: you will maintain access to all of your downloaded scores until the end of the current billing period. You can resubscribe later on, in which case you will gain access to all of your scores.
When is the first payment taken?
The payment of your Tomplay Premium subscription will start automatically after the 14-day trial period, unless you cancel at least 24 hours before the end of the free trial (via settings in your Tomplay account).
When you start the free trial, you will be asked to enter your payment information. At this point, you will not be charged. The first payment is taken at the end of the free trial period.
I'd like more information. Who can I contact?
You can call us on +41 21 711 49 11 or send us a message via our contact form. You can also contact us via the live chat on our website.
If you have any suggestions about the Tomplay app, please feel free to contact us.